Presear Helpdesk AI handles support requests across manufacturing operations, IT, HR, and student services — with AI first-response, SLA tracking, knowledge base suggestions, and seamless human escalation.
Core Capabilities
AI-native capabilities designed to eliminate manual work and surface intelligence at the right moment.
AI analyses incoming tickets and provides instant resolutions for common issues using the knowledge base — resolving up to 60% of tickets without human involvement.
Configurable SLA tiers per request type and priority — with automatic escalation to supervisors or managers when response or resolution SLAs are at risk.
Every resolved ticket contributes to the knowledge base — with AI continuously improving answer quality based on resolution outcomes and agent feedback.
Track ticket volume trends, first-contact resolution rate, average handling time, and agent performance — with recurring issue identification for root cause elimination.
Real-World Impact
Outcomes achieved by organisations that deployed Presear Helpdesk AI as part of GentrikOS.
AI resolved 58% of IT helpdesk tickets without human agent involvement — reducing average resolution time from 4 hours to 22 minutes.
Employee self-service through Helpdesk AI for leave balances, payslip queries, and policy questions — cutting HR team helpdesk load by 45%.
Handled 1,200 student queries per month with 54% AI first-contact resolution — freeing the 3-person student services team to focus on complex cases.
Part of
Presear Helpdesk AI is one of the modules inside PresearGentrikOS's Manufacturing OS. All modules share a unified database — so data flows freely without integration overhead. Explore the full OS →
Get a personalised walkthrough of Presear Helpdesk AI and understand how it fits into your existing operations in 30 minutes.